Returns & Refunds

You can cancel an order free of charge any time before it is dispatched — contact us as quickly as possible. Once an order has shipped it can no longer be cancelled, but it may be returnable under the conditions below.

These are consumable food products, so for hygiene and safety we can only accept:

• Unopened items with the factory seal intact, returned within 7 days of delivery.
• Items that arrived damaged or leaking.
• The wrong item or wrong flavour/size being delivered.
• Items delivered past or close to their expiry date.

• Opened, used or unsealed packs — this is a food-safety requirement, not a preference.
• Returns requested more than 7 days after delivery.
• Items not bought directly from us.
• Dislike of taste or texture, where the product is otherwise correct and undamaged.

1. Contact us within 48 hours of delivery for damaged or incorrect items, or within 7 days for sealed returns.
2. Include your order number and clear photographs of the item and packaging.
3. We will confirm whether the return is accepted and arrange pickup or share a return address.

Email: eshop@eghai.in
Phone / WhatsApp: +91 93613 69278

Once we receive and inspect the returned item, we approve or decline the refund and tell you why. Approved refunds are issued to your original payment method within 5–7 working days. Your bank or card issuer may take a few additional days to show the credit.

For cash-on-delivery orders, refunds are made by bank transfer or UPI — we will ask for those details when the return is approved.

If the return is our fault — damaged, incorrect or expired goods — we cover the return shipping. For a change-of-mind return of a sealed item, the return shipping cost is yours, and the original delivery charge is not refunded.